Office Assistant / Front Desk - Kasoa

The person will do the following:

1. **Customer Reception**: Greeting customers who visit the office, ensuring they feel welcomed and assisting them with whatever service they require from the company.

2. **Customer Inquiries**: Handling customer inquiries about fixed wireless and portable internet services, billing inquiries, and technical support requests.

3. **Phone Support**: Answering phone calls from customers, assisting with service inquiries, scheduling installations or repairs, and transferring calls to technical support as needed.

4. **Billing and Payments**: Assisting customers with billing questions, processing payments, and resolving billing discrepancies.

5. **Appointment Scheduling**: Coordinating installation appointments and service calls for customers.

6. **Documentation and Data Entry**: Recording customer information accurately in the company's database, updating customer accounts, and maintaining organized records.

7. **Sales Support**: Assisting with sales inquiries, providing information about service plans and promotions, and assisting with the sign-up process for new customers.

8. **Technical Support Liaison**: Acting as a liaison between customers and technical support teams to ensure efficient resolution of service issues.

9. **Office Administration**: Handling general administrative tasks such as filing, organizing paperwork, and managing office supplies.

10. **Customer Satisfaction**: Ensuring that customer concerns are addressed promptly and professionally to maintain high levels of customer satisfaction.

Required profile for job ad : Office Assistant / Front Desk - Kasoa

The person must be fluent in English and pay attention to details from customers and management. He or she must live within Kasoa or its environs.

Job criteria for job ad : Office Assistant / Front Desk - Kasoa

Job category : IT, new technologies

Industries : IT, software engineering, Internet

Employment type : Fixed-term contract

Region : Central

City : Kasoa

Remote work : No

Experience level : Less than 2 years

Educational level : High school

Spoken language : english > fluent

Number of Position(s) : 1

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