Fair Trade Outsourcing

Customer Service Representive (English and German)

Job description


  • A Proctor assists a test taker in getting them into their exams.
  • Maintain Academic Integrity during the proctoring process and complete multiple proctoring tasks at the same time without sacrificing customer service or efficiency.
  • A proctor demonstrates basic troubleshooting skills before transferring a test taker to a technician to maintain continuity of service.

Required profile for job ad : Customer Service Representive (English and German)

  1. Must be fluent in English and German.​
  2. Must be flexible as our schedule is subject to change constantly 24/7.​
  3. Must be able to multitask and manage time effectively. ​
  4. Excellent written and verbal communication skills.​
  5. Outstanding problem solving and organizational abilities.​
  6. Must have ZDB2 or ZDFB or any related certification approved by an accredited German institutions in Ghana.​

Job criteria for job ad : Customer Service Representive (English and German)

Job category : IT, new technologies

Industries : Call centers, hotlines

Employment type : Permanent contract

Region : Greater Accra

City : Accra, Shiashie

Experience level : Less than 2 years

Educational level : HND

Spoken language : German > fluent

Number of Position(s) : 25

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